Online service tracking for service providers
For optimal planning of your service times
Venabo.SERVICE is your specialist for the recording of your customer services. Forgotting times and billing are a thing of the past. Reliably bill all your service times, thanks to numerous interfaces also via transfer to your ERP system.
Venabo.SERVICE uses modern web technologies and allows you to work easily via browser or app. Thanks to intuitive design, optimized for desktop, tablet and smartphone, the operation of this software is very easy and training time is kept short.
- More transparency
- Increased efficiency
- Convenient operation
- Modular structure
- Multilingualism
- Multi-client capability
- Intelligent mailing system
- Customer access
venabo.SERVICE offers powerful functionalities
Service time recording
- To the minute recording via timer
- Traffic light system for comparison of performance and working times
- Mobile access via browser and app
Ticketing system
- Combine services into tickets
- Pre-plan and document your processes
- Priority and status management
Project management
- Combine tickets and services into projects
- Detailed time and cost overview
- Subproject structures
Service & maintenance contracts
- Flat rate contracts and hourly quotas
- Extra services and surcharges
- Professional evaluations
Resource planning
- Scheduling to the minute
- Visual overview for checking and planning
- Record absences, vacations and sickness times
Contact manager
- Manage company data and contact persons
- History of all interactions
- Journal for phone calls and remote access
Overviews and histories
- Filterable performance histories
- Visual performance overview
- Dashboard customizable per employee
Interfaces
- SelectLine, weclapp, tophandwerk, microtech, etc.
- TeamViewer, telephony
- Venabo API
Easy, fast, individual
Record your service times and travel costs in the shortest possible time and document your services conveniently in the clear user interface.
Simply run a timer and assign the service to a ticket and/or project when saving.
For whom is the software suitable?
Venabo.SERVICE is suitable for any service company in the IT service space. Take advantage of the many possibilities to increase your productivity and profitability. With venabo’s modern, intuitive interface, you can maintain an overview, make your employees’ work easier and increase your service quality.
- IT service providers
- System houses
- Architectural and engineering companies
- Consulting businesses
- Machine and plant manufacturers